KMRD: Making A Difference For
Clients By Controlling The Cost Of Risk
The fast-growing Pa. agency uses technology and a highly structured approach to risk
management to provide better protection at reduced cost; puts “great emphasis” on training
WINNER: TRAINING, CUSTOMER SERVICE
EKMRD PARTNERS PRINCIPALS: Kevin M. McPoyle, president (left), and Robert M. Dietzel, managing partner. KMRD is a two-category winner: in Customer Service (aided by a high employee-to-client
ratio) and in Recruitment & Training (KMRD uses an impressively rigorous multi-year training process).
K WINNER AT A GLANCE
E Entering Principal: Robert Dietzel
E Headquarters: Warrington, Pa.
E Website: www.kmrdpartners.com
E Principals: 2
E Employees: 20
E Commercial-Lines Producers: 11
E Commercial-Lines Premium Volume:
E P&C Commercial Income:
BY MELISSA HILLEBRAND, MANAGING EDITOR
AA&B & BRYANT ROUSSEAU
HAVING ONEofthe highest employee- to-client ratios in the insurance in- dustry—one servicer for every two
accounts—means, as you might expect, that
KMRD Partners, winner of the 2011 NU/
AA&B Commercial Agency Awards for Excellence in Customer Service, can provide exceptional attention to every piece of business.
And indeed, the firm, founded in 2005
by Kevin McPoyle and Robert Dietzel after
they spent 12 years at a top agency in
Philadelphia, prides itself on its client-
focused culture—which includes, for ex-
ample, reviewing with a magnifying glass
every term, condition and exclusion when
a policy is first issued by a carrier.