S
OCTOBER 3, 2011
VOL. 115, NO. 35
QUOTE OF
THE WEEK:
“Why on earth would anyone
ever buy an insurance policy
again if they just thought the federal government would be there
to bail them out and reward their
poor decisions?” See page 32
H Cat Losses p. 7
NEWS
6 INLAND MARINE FACING
Talent, Competitive Challenges
6 CFOS SEE HARDENING
Market, Increased M&A
7 INSURERS REPORT MORE BILLION-DOLLAR
Weather Losses As Disasters Continue
E The Winners
p. 12
COMMERCIAL AGENCY
OF THE YEAR AWARD
PARKER, SMITH & FEEK: WINNER—AGENCY OF THE YEAR; TECHNOLOGY
12 FOCUS ON RISK CONSULTING,
Tech Innovations Help Parker, Smith & Feek Shine
13 PRIVATE OWNERSHIP,
Assurex Provide Notable Advantages
14 SPEEDING, IMPROVING
Policy Delivery
14 CASE STUDY:
Bridging The Gaps
BARTLETT & CO. INC.: WINNER—SALES & MARKETING
16 PUNCHING ABOVE ITS WEIGHT:
Global Reach, Technical Expertise & Creative Marketing
Lets Bartlett Compete With Giant Brokers
16 NEW-CLIENT CASE STUDY:
Used-Car Start Up
20 COMPETITIVE EDGES
KMRD PARTNERS: WINNER—RECRUITMENT/TRAINING; CUSTOMER SERVICE
22 KMRD: MAKING A DIFFERENCE
For Clients By Controlling The Cost Of Risk
24 CASE STUDY:
Claim To Excellence
24 CASE STUDY:
Claims Advocacy
RISK MANAGEMENT
8 POLL FINDS STRONG MAJORITY
Of RRGs, PGs Favor Property Coverage Addition
27 CATHOLIC CHURCH RISK-MANAGEMENT
Efforts Reducing Abuse, Claims
WASHINGTON WATCH
32 SENATE VOTE AVERTS
Govt. Shutdown; Legislation Includes
Short-Term NFIP Extension
OPINION
EDITOR'S CORNER
5 EXCELLENT AGENCIES
By Bryant Rousseau
33 YOUR TURN:
Reader Comments On The Web
FINAL SAY
34 A QUESTION OF ETHICS:
Add Defense Costs To Settle A Claim?
By Peter R. Kensicki
G Question Of
Ethics p. 34
LISTINGS
32 ADVERTISER INDEX
29 CAREER CENTER
31 MARKETPLACE
PropertyCasualty360.com October 3, 2011 | National Underwriter Property & Casualty | 3
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