FEBRUARY 13, 2012
VOL. 116, NO. 5
QUOTE OF
THE WEEK:
“The true measure of success is
when senior management asks,
‘Have you gotten risk management involved?’ That’s what
we’re all striving for.” See p. 28
NEWS
6 2011 CATS DRIVE
Underwriting Losses; 2012 Begins With Rate Increases
7 THE ESSENTIAL 11: The Week in Headlines
CHANNELS
MARKETS
8 ALLSTATE Q4 NET INCOME SOARS, Other Carriers’ Profits Slip
10 MINING INSURANCE LOSSES Cause 30% Drop in Capacity
10 CATASTROPHES PUT PARTNER RE in the Red for Q4, Year
AGENT & BROKER
12 AON FOURTH-QUARTER Net Income Up 20%; AJG
Emphasizes Organic Growth
12 BB&T ACQUIRES CRUMP
CLAIMS
13 J.D. POWER: DESPITE JUMP
in Auto Claims, Overall Satisfaction Unchanged
13 INTER-INSURER DISPUTES RESOLVED
Using Arbitration in 2011 Set Record
13 FALSE GLASS CLAIMS Lead to Arrest
RISK MANAGEMENT
15 VERISIGN HACK OMINOUS for Corporate, Government Risk
15 WILLIS CEO:
Managing Risk Requires Vision For the Long Term
THE KIDS ARE ALL RIGHT
18 FOUNTAIN OF YOUTH:
State Farm's College Marketing & Sales Competition
Encourages Elite Students to Consider Insurance Career
19 MEET TOMORROW'S LEADERS
20 ADDRESSING THE SUCCESSION CRISIS: STATE FARM
Leaders Discuss Recruiting Strategies, the Future of the
Agency and How Tomorrow's Producers Will Succeed
DIGITAL EXTRAS
Watch video clips showing the winners of State Farm’s College
Marketing & Sales Competition in action and hear what the
company’s current and former chief marketing and agency officer
have to say about the future of the agency system. Page 18
WASHINGTON WATCH
14 GREENBERG, STARR INTERNATIONAL
Amend Suit Against Federal Government
14 INDUSTRY GROUPS SUPPORTING Crash Parts Law
COMMERCIAL LINES 2012 OUTLOOK
22 AS PRICES FIRM, Commercial Lines Execs
Focus on New Products, Producer Partnerships
NAPSLO PREVIEW
26 WITH NRRA AND THE ECONOMY ON THEIR MINDS,
NAPSLO Members Prepare for Mid-Year Forum
LISTINGS
30 CAREER CENTER
31 MARKETPLACE
32 ADVERTISER INDEX
C-SUITE STRATEGIES
28 WHAT CEOS WANT from Risk Managers
OPINION
EDITOR'S CORNER
5 A (SPECULATIVE) SNEAK Peek at FIO Report
By Arthur D. Postal
INDUSTRY COMMENTARY
32 3 WAYS TO SELL Business Travel Accident Insurance
By Dominick Zenzola
BEST OF THE BLOGS
33 BETTER BEDSIDE MANNER:
Claims Adjusters Can Learn Much from Doctors
By Jamie Gladman
33 DUTY AFTER DEATH
By Christine G. Barlow
FINAL SAY
34 GENERATING GROWTH in Tough Times: 3 Ideas
By Rebecca C. Amoroso & Sam J. Friedman
PropertyCasualty360.com February 13, 2012 | National Underwriter Property & Casualty | 3
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