National
Under writer
pRoFIlES IN
pRESCIENCE: Top
INSuRANCE CoNSul TANTS
Four major firms reveal
problem-solving approaches
to top carrier concerns
Page 20
TOP STORIES OF THE WEEK CHANGING TIDES
Industry ‘Headed for Bankruptcy’
When a Hurricane Hits NYC
Reports Question
Industry’s Reserve Strength,
Accident-Year Releases
Analysts agree that a drop in P&C
reserve releases is inevitable as years of
soft-market pricing catch up with loss
realities—and one report calls for a
“common-sense approach” for cautious
reserving, especially for long-tail
commercial lines. E Page 6
As the market turns,
high-risk property is leading
the shift of risks from the
standard to specialty markets
See page 16
p&C Surplus Slowing Market
Turn, Says Research Firm
An ALIRT Insurance Research report
on Q1 results from 50 large U.S. P&C
insurers says increased surplus and
“decent underwriting results by the
broad industry” argue against a
continued rise in rates. E Page 8
Tips for Agents to Measure
Client Satisfaction
When conducting an effective customer
survey to gauge agency performance,
the sample size, simplicity and medium
all play lead roles. E Page 12
loBBYING lEADERS
Top 10 list of p&C carriers by payments in 2011
Page 10
