National
Under writer
WITH TPAS, NO SUCH
THING AS TMI
Strategies for More Effective Partnerships with Third-Party Administrators Page 12
TOP STORIES OF THE WEEK Execs: Post-Sandy, Insurers Will Reconsider Northeast Exposure XL Group CEO Michael S. McGavick and Nationwide CFO Mark Thresher tell NU the substantial losses sustained will force carriers to re-think their concentrations in some of the worst-affected areas. E Page 6
Nationwide Ordered to
Pay Millions to Former Agent
A jury says Nationwide must pay Christine
Lucarell $42.8 million in damages related
to charges that it breached its contract with
her as part of a plan to set her and other
agents up to fail, terminate them and profit
from their books of business. E Page 7
Sandy to Be Largest Cat Event
in Tower Group’s History
Tower expects an after-tax net loss of
between $55 million and $68 million next
quarter due to Sandy claims, while new
analysis from Fitch Ratings says the insur-
ance industry can indemnify all its super-
storm claims—and then some. E Page 8
Auto Claimant Satisfaction Up,
Despite Higher Out-of-Pocket Costs
A new J.D. Power and Associates study
says an uptick in satisfaction levels is being
driven by claimants' improved perceptions
of the fairness of settlement terms.
E Page 10
Insureds provide feedback on the biggest factors in their purchase
decisions; whether it’s important to them to have an agent;
and satisfaction with their carriers—among other topics See page 26
